Shipments and Returns
We ship to the lower 48 Continental United States and Canada
International Shipping is also available - please contact us for rates
Shipments requiring Lift Gate Delivery, Residential Delivery, School Delivery, Appointment Required, or other special delivery services will incur additional charges and will be billed prior to shipping.
Shipments to Canada are delivered without any additional customs, brokerage, or import charges
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking. Once your order ships, we will provide you with a link to track your package online.
Products requiring truck shipments are limited to standard delivery to a commercial address with forklift or loading dock.
Shipping fees include handling and packing fees as well as carriage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Returns are only accepted if the product delivered is substantially different from the product that was ordered
All product returns require an RMA Authorization Number. Products returned without an RMA Authorization Number will not be accepted. Please contact us for a Return Authorization prior to returning any products